Game privacy policy

Effective November 14, 2026

HexVeil: Battle for the Grail is published by The Mad Botter INC. This policy covers the native iPhone/iPad game and information you choose to send us when asking for help.

Playing the game

You do not need an account to play. The game does not collect personal information from players, send gameplay analytics to us, include advertising or track players for advertising purposes.

Your campaign progress, card collection, deck names, settings and battle checkpoints are stored in local files on your device. The game does not provide its own cloud-save or cross-device synchronization service. Deleting the app can remove these local files. Device backups are controlled by your device and Apple settings.

App Store purchases

Apple handles the purchase and download of the app under its own policies. We do not receive your payment-card details through the game. The game has no in-app purchases; its gold is earned through gameplay.

When you contact support

If you email [email protected], we receive your email address and whatever information you choose to include, such as a description of a problem, screenshots or diagnostic details. We use that information to respond to and resolve your request. Do not send passwords or payment details, and remove unrelated personal information from screenshots.

Our email and hosting providers may process support correspondence on our behalf. We keep it for as long as needed to handle your request and meet legitimate business or legal obligations. We do not sell your personal information or use support correspondence for advertising tracking. You can email us to request access, correction or deletion of information you have sent us, subject to applicable retention obligations.

Children's information

The game does not ask players for personal information. If you believe a child has sent us personal information in a support request, contact us so we can review and address it.

This website

Visiting themadbotter.com is covered separately by our website privacy policy, including website hosting and analytics. Website analytics are separate from the native game's behavior described above.

Changes and questions

We will update the effective date on this page when this policy changes. Questions about HexVeil or this policy can be sent to [email protected]. For gameplay help, visit HexVeil support.